How can I check the order status of my item?
You can check on your order, from the link to your order page which was sent to the email after you made the order. Just open the email we sent you and click the link, then it will take you to a page with all of your order details on it. Sometimes the tracking number doesn't get updated straight away, but after a few days it will be visible for you to track. Items are usually sent out within 48 hours.
I haven't received my order yet, what should I do?
Sometimes postage delays occur such as public holidays or just general busy time periods for the post office may add a few more days to the delivery time. If you have still have not received your item, please contact us with your order number and the sales team will be more than happy to help you.
What is your return policy?
If an item arrives and is not as described, we offer hassle free returns and we will refund you or send you a replacement.
For more help
If you would like us to resend the email for your order page link or if you have any questions at all, please do not hesitate to contact us at firstname.lastname@example.org
Rest assured we will always make sure you receive your item and that you are also satisfied with it.